Why Am I Not Receiving PayPal Emails -- Through Two Different Email Addresses?

I need to reset my PayPal password. I went to their Web and requested a reset. "Check your Inbox" it said. 24 hours later, I called PayPal and they manually sent me emails: one to that address and another to another email address! Neither appeared. Neither are in the respective "Spam" folders.

What could be going on?